FAQ's
Helpful information to support your shopping experience.
Product & Fit
Guidance on sizing, compatibility, everyday use, and general product suitability. For detailed product information, please refer to individual Product Pages or our Smart Living Guides
How do I choose the right size?
Sizing varies by product. Where applicable, we provide size guides and fit tips on the product page or in our detailed Smart Living Guides. If you’re unsure, we recommend reviewing the relevant guide or Contacting Us for personalised help.
Is this product suitable for everyday use?
Suitability for everyday use depends on the product and how it’s intended to be used. Usage guidance is outlined on the product page and in our Smart Living Guides. If you’re unsure whether a product suits your daily needs, feel free to Contact Us.
What devices or systems is this compatible with?
Compatibility varies by product. Supported devices or systems are listed on the product page and may also be covered in our Smart Living Guides. If you need confirmation before purchasing, we recommend Contacting Us directly.
Is this product waterproof or water-resistant?
Water resistance varies by product. Any applicable ratings are clearly stated on the product page or explained in our Smart Living Guides. If no rating is listed, the product should not be exposed to water. Contact Us if you need clarification.
Payments, Refunds & Returns
Information about payment methods shown at checkout, along with how refunds and returns are handled. Detailed return and refund terms are outlined in our Refund & Returns Policy, with support available if you need help.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. Available payment options are displayed clearly on the Product page, Cart, and at Checkout, and may vary depending on your device or browser. If you’re unsure, feel free to Contact Us before placing your order.
When will my refund be processed?
Refunds are processed after returned items are received and inspected, in line with our Refund & Returns Policy. Processing times may vary depending on the return type and payment method used. You’ll be notified once your refund has been processed.
What is your returns and refunds policy?
We follow Australian Consumer Law for faulty or incorrect items and also offer change-of-mind returns on eligible products. Conditions, exclusions, and refund methods are outlined in our Refund & Returns Policy.
How do I start a return or refund request?
To begin a return or refund request, please Contact Us first with your order number and reason for return. Return authorisation is required before sending any items back. Instructions will be provided once your request is reviewed.
Orders, Shipping & Tracking
Information about placing orders, delivery timeframes, and tracking your shipment. Full details are available in our Shipping Policy, with support available if you need help.
How long does delivery take?
We offer free standard shipping Australia-wide. Orders are typically processed within 1–3 business days, with delivery taking 4–20 business days from dispatch, depending on your location. Tracking details are emailed once your order ships.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can use this link at any time to follow your delivery progress. If you haven’t received tracking yet, your order may still be processing.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. Once an order has been processed or dispatched, changes may no longer be possible.
Why hasn’t my order shipped yet?
Orders are processed before dispatch and may take 1–3 business days to ship. During busy periods or for certain items, processing may take slightly longer. If you’re unsure about your order status, feel free to Contact Us.
Company
Learn more about who we are, where we operate, and how to get in touch with our team.
Who is TechSnapper?
TechSnapper is an Australian-based online store focused on thoughtfully curated tech designed to support smarter everyday living. We select products for practicality, design, and ease of use, with clear information provided to help you shop with confidence.
Where are you based?
We are based in 81-83 Campbell St, Surry Hills NSW 2010, Australia and serve customers Australia-wide. Our operations, customer support, and policies are aligned with Australian Consumer Law.
How can I contact customer support?
You can reach our support team via our Contact Form or by email. We aim to respond as quickly as possible during business days. Our support hours are Monday to Friday, 9:00am–5:00pm (AEST/AEDT), excluding public holidays.
Do you have a physical store?
TechSnapper operates as an online-only store, allowing us to deliver thoughtfully curated products directly to customers across Australia with efficiency and precision. This model helps us remain operationally efficient, so customers can access quality technology without unnecessary overheads. As the brand evolves, our experience will continue to expand in ways that best serve our customers.
Promotions & Discounts
Information about how promotions, discounts, and offers are applied.
How do promotions work?
From time to time, we offer storewide or limited-time promotions. Most discounts are applied automatically and reflected clearly across the home, collection, product, and checkout pages.
Do I need a discount code?
In most cases ,no action is required. Where a promotion uses a discount code—such as sign-up, loyalty, or special offers—this will be clearly communicated at the time.
Why isn’t a promotion showing?
Promotions are only visible during the active offer period and may apply to selected products. If you believe a promotion isn’t displaying correctly, please Contact Us and we’ll be happy to assist.