Terms of service

Effective Date: 1st of October 2025

1. ACCEPTANCE OF TERMS

By accessing or using the TechSnapper website (techsnapper.com) or making a purchase, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our website or services.

2. DEFINITIONS

  • "We," "us," "our" refers to TechSnapper (ABN: 22 638 797 136), located at 81-83 Campbell St, Surry Hills NSW 2010, Australia.
  • "You," "your" refers to the user of our website or purchaser of our products.
  • "Services" refers to our website, products, and related services.
  • "Products" refers to all items available for purchase on our website.

3. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law. Where Australian Consumer Law applies, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

4. WEBSITE USE

Permitted Use:

  • You may use our website for lawful purposes only.
  • You must be at least 18 years old or have parental consent.
  • You must provide accurate information when creating accounts or making purchases.

Prohibited Activities:

  • Violating any applicable laws or regulations.
  • Transmitting viruses, malware, or harmful code.
  • Attempting to gain unauthorised access to our systems.
  • Using our website to harm, harass, or impersonate others.
  • Scraping, copying, or reproducing our content without permission.

5. PRODUCT INFORMATION & AVAILABILITY

  • Product descriptions, images, and specifications are provided for general information.
  • We strive for accuracy but do not guarantee that all information is error-free.
  • Products are subject to availability.
  • We reserve the right to discontinue products at any time.
  • Prices are in Australian Dollars (AUD) and may or may not include GST.

6. ORDERS & PAYMENT

Order Acceptance:

  • Your order constitutes an offer to purchase.
  • We reserve the right to accept or decline any order.
  • Order confirmation does not guarantee product availability.

Payment:

  • Payment is required at time of purchase.
  • We accept major credit cards and other approved payment methods listed on our website.
  • All transactions are processed securely through Shopify Payments.

Pricing:

  • Prices may change without notice.
  • The price charged will be the price displayed at time of purchase.
  • Additional charges may apply for shipping, taxes or duties.

7. SHIPPING & DELIVERY

  • Shipping is available within Australia only.
  • Delivery timeframes are estimates and not guaranteed.
  • Risk of loss transfers to you upon delivery.
  • You are responsible for providing accurate delivery information.
  • Additional charges may apply for remote areas.

8. RETURNS & REFUNDS

Returns and refunds are governed by our separate Refund Policy, which forms part of these Terms. Please refer to our Refund Policy for complete details.

9. INTELLECTUAL PROPERTY

Our Rights:

  • All website content, including text, images, logos, and designs, is our property.
  • You may not reproduce, distribute, or create derivative works without permission.
  • Product names and trademarks belong to their respective owners.

Your Content:

  • You retain ownership of content you submit (reviews, comments, etc.).
  • You grant us a license to use, display, and distribute your content.
  • You represent that your content does not infringe third-party rights.

10. PRIVACY & DATA PROTECTION

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We exclude all warranties except those that cannot be excluded by law.
  • Our liability is limited to the amount you paid for the relevant product.
  • We are not liable for indirect, consequential, or special damages.
  • We are not liable for delays, interruptions, or technical issues.

Australian Consumer Law: Where Australian Consumer Law applies and we cannot exclude liability, our liability is limited to:

  • Replacement or repair of goods.
  • Payment of replacement or repair costs.
  • Refund of purchase price.

12. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

13. ACCOUNT SECURITY

  • You are responsible for maintaining account security.
  • You must notify us immediately of any unauthorised access.
  • We are not liable for losses due to compromised accounts.
  • You must use strong passwords and keep login details confidential.

14. THIRD-PARTY SERVICES

  • Our website may contain links to third-party websites or services.
  • We are not responsible for third-party content or practices.
  • Third-party terms and privacy policies apply to their services.

15. FORCE MAJEURE

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. TERMINATION

  • We may terminate or suspend your access at any time for violation of these Terms.
  • You may stop using our services at any time.
  • Termination does not affect existing orders or legal obligations.

17. DISPUTE RESOLUTION

Internal Resolution:

  • Contact us first at help@techsnapper.com to resolve disputes.
  • We will respond within 5 business days.

External Resolution:

  • Unresolved disputes may be referred to the Australian Competition & Consumer Commission (ACCC).
  • You may also contact your state/territory consumer protection agency.

18. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be brought in the courts of New South Wales.

19. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and TechSnapper.

21. CHANGES TO TERMS

  • We may update these Terms at any time.
  • Changes will be posted on this page with an updated effective date.
  • Continued use of our services constitutes acceptance of updated Terms.
  • Material changes will be notified via email where possible.

22. CONTACT INFORMATION

TechSnapper
Level 1, 63-73 Ann Street, Surry Hills, NSW 2010, Australia.
Email: help@techsnapper.com
Business Hours: Monday-Friday 9AM-5PM AEST

Last Updated: 1st of October 2025